Proline Range Hoods is one the biggest range hood manufacturers in the US. They believe the kitchen is the heart of every home, and are committed to bringing safety, beauty, cleanliness and comfort to every home. With their own extensive product line available online, they also supply to third party resellers.
Proline were operating with inefficient manual and spreadsheet heavy processes. They were manually handling email orders, resulting in avoidable errors and a significant waste of staff time. Shipping orders required significant manual input (literally copying and pasting at times), which reduced efficiency and increased the likelihood of errors.
Inventory was controlled with spreadsheets, often resulting in inaccurate stock counts. This is turn had a knock-on effect on the company’s ability to fulfil orders as promised, impacting customer satisfaction. And storage of customer data was not well structured, reducing the company’s ability to serve its customers quickly and effectively.
Because of outdated desktop software, they had to process member applications manually, with lots of copy and paste work. So they were in desperate need for a better way to manage memberships.
But this is a company that works had to delight its customers, so they knew they needed custom software. Step in the DevSqaud!