Founded in 1988, Academy Mortgage is one of the nation’s largest and most respected independent mortgage lenders. Academy is headquartered in Salt Lake City, Utah; has over 260 branch offices across the country; and is licensed to originate loans in 49 states and Washington, D.C.
Unlike banks and mortgage lenders that consolidate operations and service offsite, Academy has the advantage of being a direct lender, which means all loan processing, underwriting, closings, and funding are handled at local branches. Branch offices have the tools and resources in-house to speed up the loans process, resulting in loans being closed quickly and efficiently.
Academy Mortgage is a large company with a pretty big in-house development team. However, they were overloaded and did not have the specific mobile app building experience needed.
The problem they had was their loan officers didn’t have a good way to communicate their clients’ needs and desires to the company headquarters. The company also needed a way to track client satisfaction, and a tool to empower loan officers across the country to keep getting better every day.